Refund policy

All sales are final

No refunds or transaction cancellations will be issued due to the custom nature of our products. We are not responsible for any International Foreign Exchange taxes, local Customs Duties, Sales Taxes or any related international import taxes that may be added to this price.

You can always contact us for any questions at info@soultonecymbals.com. 

CUSTOM / MADE-TO-ORDER ITEMS

Certain cymbals may be custom-made, personalized, engraved, or produced specifically to fulfill the customer's order. Production may begin shortly after the order is placed and before the order is shipped or delivered. Custom or made-to-order items remain subject to the ALL SALES ARE FINAL and No Transaction Cancellations terms stated above. The fact that an order has not yet shipped or been delivered does not provide a right to cancel the order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.